Shipping + Returns

Returns / Reprint Policy 

1. General Policy Overview All products and services provided by To The Limit Print+Media (“we,” “our,” or “us”) are custom-made to client specifications. As such, all sales are final. Refunds, returns, and exchanges are not permitted once production has begun. By placing an order, the customer (“Client,” “you,” or “your”) acknowledges and accepts this policy in full. To The Limit Print+Media reserves the right to modify or amend this policy at any time without prior notice. The version in effect at the time of your order shall govern.

2. Reprint Policy for Defective or Incorrect Items To The Limit Print+Media guarantees that all printed and decorated products will be free from defects in workmanship that deviate materially from approved proofs or industry standards. If you believe your order contains a defect or production error, you must notify To The Limit Print+Media in writing within thirty (30) calendar days of receipt by emailing sales@ttlaz.com with the following: • Order number • Detailed description of the issue • Clear photographic evidence of the defect To The Limit Print+Media will review the claim within five (5) business days. If the defect is confirmed, we will issue a reprint of the affected items only, at no additional charge. Under no circumstances will refunds, credits, or other forms of compensation be provided. Reprint is the exclusive remedy available for defective or incorrect items.

3. Non-Qualifying Issues (No Reprint or Adjustment) Reprints will not be issued for any of the following situations: • Customer-provided files containing design, spelling, or formatting errors • Artwork that does not meet minimum quality standards (e.g., resolution below 300 DPI, incorrect color mode, or poor image quality) • Minor color shifts between digital proofs and physical output • Slight variations in alignment, placement, or sizing within industry tolerances • Late deliveries caused by incorrect or incomplete shipping information • Delays or damages caused by carriers, weather, natural disasters, or events beyond To The Limit Print+Media’s control • Orders that are refused, undeliverable, or unclaimed

4. Embroidery, Screen Print & DTF (Direct-to-Film) Reprint Terms For embroidery, screen printing, and DTF applications, the following shall apply: • Minor variations in stitch count, thread tension, placement, or ink density are inherent to the production process and shall not constitute defects. • Slight differences between digital mockups and final product color are to be expected. • Only clear production errors — such as incorrect thread color, design, or severe misalignment — qualify for reprint consideration. • DTF printing may produce subtle tonal or texture differences based on fabric type and press temperature; these are considered normal and acceptable. • DTF Reprint Limitation: To The Limit Print+Media will not issue reprints or replacements for DTF transfers that were printed by another company or third-party vendor. We are not responsible for defects, print quality, or adhesion issues resulting from materials not produced or applied by To The Limit Print+Media. • DTF Application Responsibility: To The Limit Print+Media is not responsible for improper application, heat press settings, pressure inconsistencies, or garment incompatibility that result in poor adhesion or transfer failure. Customers applying DTF transfers assume full responsibility for proper use and handling.

5. Customer-Supplied Garments All supplied garments must be new, clean, and free from defects. Used, soiled, or damaged items will not be accepted for production. To The Limit Print+Media assumes no responsibility for loss, damage, or misprints occurring on customer-supplied garments, regardless of fault. In no case will To The Limit Print+Media replace, reimburse, or credit customer-provided goods.

6. Shipping, Lost, or Stolen Packages Once an order leaves To The Limit Print+Media’s facility and is accepted by a shipping carrier, liability for the shipment transfers to the customer. To The Limit Print+Media is not responsible for delays, loss, theft, or damage occurring in transit. In the event of a lost or stolen package, the customer must file a claim directly with the carrier. To The Limit Print+Media will assist in providing tracking or shipment information but shall not be held liable for carrier-related issues.

7. Customer Responsibilities Clients are solely responsible for: • Reviewing and approving all digital proofs, designs, and specifications prior to production. • Providing accurate shipping, contact, and billing information. • Submitting artwork that meets To The Limit Print+Media’s production standards. • Reporting any production-related concerns within thirty (30) days of receipt. Failure to comply with these responsibilities may void eligibility for any reprint consideration.

8. Project Abandonment Orders that remain unapproved, uncollected, or inactive for fourteen (14) calendar days following notice of completion or proof request shall be deemed abandoned. Abandoned projects may be disposed of without further notice, and any deposits or payments made shall be forfeited in full. To The Limit Print+Media may, at its discretion, reinstate a project after the abandonment period subject to additional setup or storage fees.

9. Limitation of Liability To The Limit Print+Media’s total liability for any claim arising from a transaction is strictly limited to the cost of reprinting the affected product(s). Under no circumstances shall To The Limit Print+Media be liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, business interruption, or customer dissatisfaction.

10. Proof Disclaimer All customers are required to carefully review and approve digital proofs prior to production. Approval signifies full acceptance of design layout, colors, spelling, sizing, and placement. To The Limit Print+Media is not responsible for errors, omissions, or discrepancies overlooked by the customer during proof approval. Failure to review proofs properly waives any claim for reprint or adjustment related to design or content issues.